Apurvaai Masale
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Refund & Cancellation Policy

Refund & Cancellation Policy

Last updated: September 2026

This policy explains how cancellations, returns, and refunds work for orders placed on Apurvai Masale. For payment gateway compliance, please read this carefully before ordering.

1. Order Cancellation

  • Before dispatch: You may request cancellation by contacting us at apurvamasale33@gmail.com or +91 93715 91736 as soon as possible. If the order has not been packed/shipped, we will cancel and refund eligible payments.
  • After dispatch: Orders that have already shipped cannot be cancelled. You may refuse delivery only in limited cases (wrong/damaged product) as below.
  • COD orders: Repeated fake or refused COD orders may lead to COD being disabled for your account.

2. Returns — Eligible Cases

Contact us within 48 hours of delivery with your order number and clear photos/videos if you received:

  • Damaged, leaked, or tampered packaging
  • Wrong product or wrong weight variant
  • Expired or near-expired product (where applicable)
  • Missing items from the order

3. Non-Returnable Items

For food safety and hygiene reasons, opened, used, or partially consumed spice products cannot be returned or exchanged unless they are proven defective or incorrectly fulfilled by us.

4. Return Process

  1. Email or call us with order details and evidence
  2. Our team reviews and confirms eligibility within 2–3 business days
  3. If approved, we arrange pickup or ask you to ship the item back (prepaid label where we are at fault)
  4. After inspection, we process replacement or refund

5. Refunds

  • Approved refunds for prepaid orders are credited to the original payment method within 5–7 business days after approval (bank timelines may vary).
  • COD orders: eligible refunds are issued via UPI/bank transfer to the details you provide.
  • Shipping charges are refundable only when the return is due to our error (wrong/damaged item).

6. Payment Gateway Disputes

If you face a payment deduction without order confirmation, contact us immediately with the payment reference. We will coordinate with our payment partner to resolve failed or duplicate transactions.

7. Contact

Email: apurvamasale33@gmail.com | Phone: +91 93715 91736
Address: Apurva Masale, Thakurwadi, Nandgoan Murbe Road, Nandgoan Tarfe Tarapur, Tal. & Dist. Palghar